Privacy Policy

Who We Are

DotComDotAU provides engineering, 3D printing, CNC machining, spare parts, technical support and related services in Australia.

Our website address is https://dotcomdotau.com.au.

We respect your privacy and are committed to handling personal information responsibly.

Information We Collect

When you contact us through our website, email, phone or an enquiry form, we may collect information such as:

  • Your name
  • Company or business name
  • Email address
  • Phone number
  • Details of your enquiry
  • Files, drawings, CAD models or other information you voluntarily provide for quoting or technical purposes
  • Basic technical information such as your IP address, browser type and website usage information

We only collect information reasonably necessary to respond to enquiries, provide quotations, supply products and services, and operate our business.

How We Use Your Information

We may use the information you provide to respond to enquiries, prepare quotations, process orders, provide engineering or technical services, arrange delivery, provide customer support, and improve our website and services.

We do not sell or rent your personal information to third parties.

Customer Files and Technical Data

Customers may provide drawings, CAD files, 3D models, specifications, photographs or other technical information for quotation, manufacturing, 3D printing or engineering services.

We treat customer-supplied technical information as confidential and use it only for the purpose for which it was provided, except where disclosure is required by law.

Cookies and Website Analytics

Our website may use cookies and similar technologies to provide website functionality, improve performance and understand how visitors use the site.

Some third-party services integrated with our website may also use cookies according to their own privacy policies.

You can control or disable cookies through your browser settings.

Third-Party Services

Our website may contain links to or use services provided by third parties, such as payment providers, shipping providers, analytics services, embedded content or social media platforms.

These third parties may collect and process information according to their own privacy policies.

How We Protect Your Information

We take reasonable steps to protect personal and business information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information, quotations, order information and related business records only for as long as reasonably required for business, customer service, accounting, legal and regulatory purposes.

Your Privacy Rights

You may contact us to request access to or correction of personal information we hold about you, subject to applicable Australian law.

You may also contact us if you have any concerns about how your personal information has been handled.

Contact Us

For privacy-related questions or requests, please contact:

DotComDotAU
Website: dotcomdotau.com.au
Email: info@dotcomdotau.com.au